If you want to find the version of GDP or Word, do this:

1. Open GDP or Word.

2. From the GDP Help menu, click About. In the GDP window, you will see the version number. The most recent version is shown below and you ABSOLUTELY must use the most recent version. Earlier versions have problems. Click here to see how to download the most recent GDP version.

3. From the Word Help menu, click About Microsoft Word. In the About Microsoft Word window, you will see the version in the first line.

If you want to send me a print screen of anything on your computer screen so that I can help you troubleshoot a software problem, do this:

1. Press the Print Screen button on your keyboard, which is usually found on the right side of the top row of the keyboarding.

2. Open Word and press the Paste button or Ctrl-V on the keyboard. A screen capture will appear. Save the Word file and send it to me as an email attachment.

3. To capture only the active window rather than your entire screen, press Alt-Print Screen together. From your browser window, click Help, About Internet Explorer, Alt-Print Screen. Open Word and click Paste to see a screen capture of the active window only.

You might need to delete all files and directories created by GDP in order to fix a technical problem. Assuming you installed it with the default directories, here is what you do:

1. Open Windows Explore—right-click the Windows Start button, and click Explore.

2. Browse to the C:GD9-Home directory (or the directory where you installed GDP).

3. Right-click the C:GD9-Home directory and click Delete.

4. To delete the data files also, browse to the C:\GD9Data directory (or the directory where you store your student data).

5. Right-click the C:\GD9Data directory and click Delete.

If you want to delete any shortcuts or the program group, do this:

1. On the Windows Desktop, delete any shortcut you might have copied here. Right-click the shortcut and click Delete.

2. Click the Windows Start button, Programs; right-click Glencoe Keyboarding and click Delete.

If you want to rename a file, do this:

1. In Windows Explore or on the Windows Desktop, right-click the desired file.

2. Click Rename. Type the new name in box and click outside the box.