Troubleshoot—Software Version, Print Screen, Delete, Rename

If you want to find the version of GDP or Word, do this:

  1. Open GDP or Word.

  2. From the GDP Help menu, click About. In the GDP window, you will see the version number. To be sure you are using the most recent version of GDP, click Options, Settings; under Live Update, check Notify me when new updates to the GDP software are available for download. Each time you log on, GDP will verify that you have the latest version of GDP.

  1. From the Word Help menu, click About Microsoft Office Word. In the About Microsoft Word window, you will see the version in the first line.

If you want to send me a print screen of anything on your computer screen so that I can help you troubleshoot a software problem, do this:

  1. Press the Print Screen button on your keyboard, which is usually found on the right side of the top row of the keyboard. This takes an actual "picture" of your computer screen at that point.

  2. To capture only the active window rather than your entire screen, press Alt-Print Screen together. Open Word and click Paste to see a screen capture of the active window only.

  3. To capture only the active window rather than your entire screen, press Alt-Print Screen together.
    Try it: To see how this works, from your browser window, click Help, About Internet Explorer; press Alt-Print Screen. Open Word and click Paste to see a screen capture of the active window only.

If you want to delete all files and directories created by GDP in order to fix a technical problem and assuming you installed it with the default directories, do this:

  1. Open Windows Explore—right-click the Windows Start button, and click Explore.

  2. Browse to the C:\GDPHOME directory (or the directory where you installed GDP).

  3. Right-click the C:\GDPHOME directory and click Delete.

  4. To delete the data files also, browse to the C:\GDPDATA directory (or the directory where you store your student data).

  5. Right-click the C:\GDPDATA directory and click Delete.

If you want to delete any GDP shortcuts or the program group, do this:

  1. On the Windows Desktop, delete any shortcut you might have copied here. Right-click the shortcut and click Delete.

  2. Click the Windows Start button, Programs; right-click Irwin Keyboarding and click Delete.

If you want to rename a file, do this:

  1. In Windows Explore or on the Windows Desktop, right-click the desired file.

  2. Click Rename. Type the new name in box and click outside the box.